Refund policy

Leighnumberplates: Terms, Warranty & Returns

Credit Notes: Please note,Leighnumberplates will no longer offer cash refunds, instead we will issue Credit Notes / Store Credit as our main form of refund. Please familiarise yourself with the below policies before placing your order. A cash refund can be requested, however deductions may occur from the payment provider! If you would like to know the delivery timescale of an item, Please contact our support team via the support inbox. Some items are Made to order and some are also Shipped direct from supplier which can add delays to the order. For up to date accurate information please get in touch to avoid the fees detailed below.

Definitions: Made to order: This can be an item that is readily available and not custom, but not kept in stock or held on the shelf as a stock item and made specifically for your order.

Warranty At Leighnumberplates we pride ourselves on not only our service, but our products! We believe in everything that we offer and know that you will be satisfied with your purchase. However, We also understand that sometimes an issue can occur! At Leighnumberplates, we have a saying: "Get it right, or Put it right!" Because of this very fact at Leighnumberplates we offer 12 months warranty on every item. If you experience any problems with a Leighnumberplates product that you have purchased, all you have to do is simply contact our online support team via Email - The address is leighnumberplates@gmail.com

Upon receipt of your message, our warranty team will investigate the issue at hand, This may include the following:

  • Photo of the actual unit itself, removed from the vehicle.

  • Video / Photo of the guilty product not working in the car

  • Questions to gather our own interpretation of what has happened to the product

  • We may ask you to complete a few tasks to test the item to gather whether it is faulty item or another issue.

  • Leighnumberplates May ask you to return the item for us to run our own tests and determine the fault prior to repair/replacement. If upon the item being returned we find a fault, we will reimburse you the customer for the return postage. If no faults are found, we will not reimburse you for the return postage and you may be charged to have the item returned to yourself.

The list above is an example of what we may ask. This is not to get out of the warranty, but more to ensure that a warranty replacement is required, as more often than not we can resolve the issue by a few simple adjustments and tests. Leighnumberplates may ask you to return the damaged / faulty item to us so we can look at rectifying any future issues! Leighnumberplates Warranty only applies to the original purchaser and is none transferable. EG: If you purchase a Leighnumberplates Product second hand from a Leighnumberplates Customer, the warranty expires at the transfer of ownership.

Changes, Modifications & further damage caused to items by your own doing are not covered under warranty. Please do not attempt to repair or change an item from its delivered state as this will void warranty!

Repeat Warranty: Should an item fail and be replaced within its guarantee period, then the replacement fail again this is still covered under warranty. However, The warranty period does not start again, it starts from the date of the original purchase! Example: You purchase on the 1st January 2020 and have a 1 year warranty ending on the 31st December 2020. Item fails on the 16th June 2020 and still has 6 months warranty remaining, the replacement that is issued has warranty but the guarantee still expires on the 31st December 2020.

Please Note As per our terms and conditions, Leighnumberplates reserves the right to refuse to provide warranty to our customers if we feel it is not appropriate to do so. We will not make this decision lightly and our reasoning for declining a warranty replacement will be detailed to the affected customer. Customers who take to social media & leave negative reviews to slander Leighnumberplates products and reputation may not be eligible for a warranty claim, especially where the opportunity to resolve the issue was not first allowed.

Fitting Costs: Unfortunately Leighnumberplates can not be held liable or expected to refund any fitting or installation costs of parts which have developed a fault. Under the laws of distance selling our warranty expectations lie solely with the product at hand, and if a fault is evidenced and accepted under the warranty policy this item may be refunded / replaced, but any subsequent labour costs are not covered under the warranty policy!

 

In House Fitting: Any issues which arise or are claimed to arise as a result of installation at Leighnumberplates must be brought back to Leighnumberplates for rectification. Leighnumberplates will not cover the costs of labour or any other costs as a result of a customer taking the vehicle elsewhere to be viewed. Any claims of losses due to a customer taking a vehicle elsewhere are not covered under this policy! The vehicle MUST be brought to Leighnumberplates in the light of any suspected issues, and if a fault or issue is found, then Leighnumberplates MAY reimburse the customer! By purchasing from and / or arranging a booking at Leighnumberplates you agree fully to the above warranty guidelines!

Returns Return Address: The return address will be provided to you by Support when you email your return request, We have multiple dispatch centres and will advise you which to return it to! Please do not send an item back to Leighnumberplates without being given the correct address as this could lead to the item going missing!

Please note: Some brands have their own specific return policies in place which are reflected in our policies below - Please ensure you check this! Please also note, Items that are "On Sale", In "Clearance" or Made to Order are None Returnable. Definition of On Sale: The definition of a sale item includes but is not limited to clearance sales, summer sales, Holiday sales & Black friday sales ETC

(R1.1) Should you change your mind, or no longer require the item you have purchased within the first 28 days of receiving the goods; You can return your item to us for a refund (In the form of a store credit note) or exchange. You must notify Leighnumberplates within 14 days of purchase that you wish to return it. Once we have been notified, you have a further 14 days - or upto 28 days from date of purchase for the goods to be back in our possession! If the item does not arrive straight away: We must be notified of your intent to return - and have the items back in our possession within 14 days of the goods being delivered to yourself! Request for a return after 14 days, or goods received back after 28 days will not be accepted - As per Section 22 Sub Section 3 of the consumer rights act 2015 Please note: The item you are returning must not have been installed or used in any way. Damaged, marked or removed packaging may result in a credit note refund being refused or deductions from the credit note refund being made. The item must be returned to Leighnumberplates in the manner it was sent. Duck/Duct tape must not be used what so ever! Further: Items which are delivered in a clear seal around their packaging with a sticker stating "None returnable once seal removed" can not be returned if the item has been removed from this seal. This only applies to electrical items such as Lighting products etc as per distance selling regulations.

(R1.2) Please Note: Returns may be subject to a restocking fee of 5-10% (With a minimum of £15) - This will be deducted from your credit note refund upon receipt of the returned items. Leighnumberplates will not cover the shipping cost of the returned item nor will we refund the shipping from Leighnumberplates to yourself as this was a service which was provided, and can not be returned! The re-stocking fee is calculated as follows. Total Sale Value, Minus Shipping costs, Minus any discounts used, Minus 5-10% (or £15) = amount refunded via credit note. Some Vendors may enforce their own Re Stocking fee which differs to the above, For example Maxton Design in some cases levy upto 20% or a Minimum of £15 Leighnumberplates will not charge a Re-Stocking Fee on our own branded items provided the item does not require re packaging.

(R1.3) We may in some cases opt to waive the restocking fee - However this decision will be made by our returns team upon receipt of the return. Please be advised that if we waive the fee once as a goodwill gesture this does not guarantee future waivers and this is a goodwill gesture from Leighnumberplates.

(R1.4) Any third party items (Such as Milltek, Scorpion, Cobra, Maxton Design etc) MUST be returned to us in their original packaging. We will refuse return of items that are not returned to us in their original box and/or packaging! This also applies if the Box / packaging is damaged to the point where it can not be sent out looking like a "Brand New" item! The general rule of thumb is that the next customer to receive this item must be satisfied it is brand new and un-used.

(R1.5) Simply contact our support team to arrange a return and we can get proceedings underway. Shipping costs for a return is at the cost to the customer!

(R1.6) Leighnumberplates can in no way reimburse you for return postage, further to this; if a credit note refund is granted it will only be for the amount of the product, and not the outbound postage costs.

(R1.7) Returns where this is as a result of an item arriving damaged or faulty - Leighnumberplates must be notified within 24 hours of delivery. If you believe the item is used, damaged or faulty and do not notify us within 24 hours, a claim may be invalid. If you install an item that is damaged, this then waives the right to return. All items should be inspected thoroughly for damage and / or marks prior to install. It is important to check every delivered item thoroughly!

(R1.8) Where the Re-Stocking Fee is waivered and in the rare occasion that a cash refund is offered - the payment providers may still make a deduction from your refund.

(R1.9) Any Glass lighting, such as Halogen, HID, BiXenon or similar can not be returned. Unfortunately if the glass gets contaminated with dust or finger prints their lifespan is reduced by almost 95%.

(R1.10) Any item that has is sealed, with a sticker stating "No Return If Seal Removed" is none returnable once said seal is removed.

(R1.11) If you return an item for a credit note refund or exchange, and the item arrives back to us damaged in any way then unfortunately we will be unable to process this. In Such cases, Leighnumberplates will provide you with the evidence required to submit a claim with the courier you used.

Maxton Design Specific Return Policies: Returns Original condition - We must make sure a product is in its original condition before it can be returned to us. If the protective film is removed it will void a return. Similarly, all of our products have holographic verification stickers, if this is removed, we cannot accept a return either. Fitting kits / Manuals – If a customer returns a product and it does not include a fitting kit or manual, Maxton deduct a £10 fee. Packaging - Items not sent back in their original undamaged Maxton Design Box may be refused.

 

Cancelling an order prior to dispatch! Due to the way our online system works, as soon as an order is placed this is sent to our dispatch team to be processed, and unfortunately this means that we will struggle to cancel an online order once it is placed. Please do not process an order in error! In such rare instances where we can, the below applies: (C1.1) Should you wish to cancel an order prior to dispatch you will be eligible for a credit note refund. (C1.2) Contact our support team at leighnumberplates@gmail.com with your order reference. (C1.3) If the item is a made to order item, you will not be able to cancel the order if it has already begun processing. (C1.4) Request for cancellation must be made within 24 hours of the order being placed. (C1.5) Those whom are notified of a delay to an order and choose to either continue to wait, or do not respond to the notification within 24 hours the order will be processed as normal. By Agreeing to wait for the item(s) on the order this waives your right to cancellation subject to the Consumer Rights Act.

Charges incurred from Cancelling an order: All refunds are now processed as credit notes as of 28th October 2024. (C1.6) As per the CMA Guidelines, certain losses ascertained as a result of an order cancelled by a customer can be retained in the form of a "Cancellation Fee". The calculation of the fee is as follows: %XX Incurred from Payment Provider + %YY Incurred from Payment Gateway + %1 Administration / Staff Charge.

What if i paid by Finance?: As per section 66a of the consumer credit act 1974, a customer who used finance has the right to fully withdraw from a finance agreement without charge within 14 days from the order date. This will be refunded to the finance agreement, Credit Notes can not be issued in these instances. Customers who cancel within this 14 day cooling off period and the item has not been dispatched will receive a full refund with zero deductions. Unfortunately, after the 14 day cooling off period has passed, a finance agreement / order can not be cancelled and to exit the agreement a settlement figure must be agreed with the finance provider. Leighnumberplates Would be unable to cancel the order after the 14 day cooling off period has passed, in cases of a "Made to order" and / or "Bespoke" item.

Delivery Issues & Claims None Delivery Of An Item: (D1.2) If your parcel(s) goes missing in transit, we would need to contact the courier and arrange a depot search or a claim / case. Most couriers will respond within 2-4 working days. Under no circumstances will Leighnumberplates re-send a package before a case has been resolved by the courier. (D1.3) If tracking shows as delivered, but you don't believe this to be true: If the courier has provided a photograph of the delivery and we can match the location on the courier photograph with an image of your property then we are unable to raise a claim. If you believe your package was stolen then you would need to report this as a crime to the police. Leighnumberplates will not, under any circumstances what so ever; proceed with a claim, re send a package or offer a refund to any customer who has their property blurred out on google maps! This makes it extremely difficult to identify a parcel loss and by doing so you waiver the right to raise a claim for a parcel that shows as delivered! (D1.4) Item(s) missing from package: You must notify us within 24 hours of the parcel being handed to yourself / delivered!

Number Plate Specific Policies

Legal Compliance: All road-legal number plates are manufactured to British Standard BS AU 145e. By ordering, you agree to provide the necessary legal documentation (ID and Proof of Entitlement) as required by the DVLA. Bespoke Nature: Number plates are a Personalised / Bespoke product. Under the Consumer Contracts Regulations, personalised goods are exempt from the right to cancel or return for a change of mind. Once the manufacturing process has begun, no refunds or credit notes will be issued for these items. Plate Warranty: Our 12-month warranty covers manufacturing defects such as delamination or fading. It does not cover damage caused by drilling through the plate (we recommend using adhesive pads) or the use of aggressive cleaning chemicals.